Frequently Asked Questions (FAQ)
This section contains answers to the most frequently asked questions. Please choose the appropriate link to jump to a specific section. Any questions not answered here can be directed to: helenleafblack@dragonseedcave.com, [e-mail]
- About Ordering
- How do I place an order?
- What are your accepted methods of payment?
- Can you duplicate a one of a kind item?
- About Shipping
- What are the shipping costs?
- What currency are prices listed in?
- Can I make a custom order?
- Can I make a wholesale order?
- What is your exchange/return policy?
- About The Materials
- Is Dragonseed jewellery hypoallergenic?
- How do I care for my Dragonseed jewellery?
- In a nutshell, could you tell me about Dragonseed Copper Jewellery?
- What are the differences between Sterling Silver, Argentium Silver and Fine Silver?
- What quality of gold do you use, do you use gold-filled wire?
- Miscellaneous
- Why are there two spellings of jewellery/jewelry?
- Why are the images strangely/not displayed in my browser?
About Ordering
All items on the site for sale have an 'Add to cart' button located under the item. During your purchasing or after you are complete, you can click on the 'View Cart' button located near the bottom center of every page. You will then be prompted to follow instructions from Paypal to complete your order. When your order is finished you will return to the site.
What are your accepted methods of payment?
Payments are made through a Paypal shopping cart. Paypal keeps your financial information secure on its servers. With Paypal you can pay directly from your paypal balance, your linked bank account, or through your credit card. You do not need a Paypal account to use Paypal.
Can you duplicate a one of a kind item?
Every item on DragonseedCave.com is a one of a kind creation, hand crafted, and unique. In the event of multiple orders for the same item, the item will be sent to the first purchaser. An attempt can be made to replicate that item upon request. Alternatively, the payment can be used in exchange for another item or refunded as desired.
About Shipping
Shipping is priced at an international flat rate of $12.00 per order to any destination world-wide. All items purchased at one time can be combined for this shipping cost. Items will be shipped as soon as possible, shipping times vary across the world (usually 4 days- 14 days, area dependent), so please order early if it is needed for a certain time. Every piece ordered will be in decoratively packaged. Also gift shipments are also available (please notify me), directly to anyone, wrapped and ready. If you do live in a smaller remote area, or in areas such as Australia, shipping might vary slightly or just take a really long time to get there, so I suggest emailing me first.
What form of currency are the prices in?
All prices are in Canadian Dollars. For the current exchange rates see XE Currency Converter
Custom orders are welcome. I have created many unique pieces and enjoy working with ideas that others create. From Goddess necklaces, friendship necklaces, to specific stones, to copper daggers, I can offer my assistance in any creation, no matter how obscure. I will also create them in accordance to your finances and what you wish to do.
Wholesale orders are welcome, please contact me at helenleafblack@dragonseedcave.com
What is your exchange/return policy?
If you are unsatisfied with any of your purchases in any way, please contact me at helenleafblack@dragonseedcave.com, and I will do everything to ensure you are pleased with our transaction
About The Materials
Is Dragonseed jewellery hypoallergenic?
All Dragonseed jewellery is made with the purest metals available. Base metals, such as nickel, are not used in any part. The copper used is pure and solid, therefore not combined with nickel or leads. Nickel is the main metal that people with allergies to jewellery have. The silver is also sterling, argentium or fine, and the gold is 14K or 24K and therefore is hypoallergenic as well. There are few intolerances to these metals, but occasionally they can exist, such as Wilson's disease ( a genetic based disease associated with the body’s inability to distribute or release copper).
How do I care for my Dragonseed jewellery?
Dragonseed Jewellery handcrafted to be durable and ageless, does not require specialized care, although, if desired, there are a few techniques used to keep it shiny and sparkly. Dragonseed handcrafted silver jewellery, as well as the gold jewellery, can be rubbed with a soft jewellers cloth to keep them shiny. More information to care for your copper jewellery is directly below.
In a nutshell, could you tell me about Dragonseed Copper Jewellery?
Only the finest pure solid copper that is uncoated is used in Dragonseed Jewellery. For more information on the health benefits and history of wearing copper see the mineral information page. Copper has the ability to oxidize over time, creating a rich dark antique color. Many prefer to wear it as such. If you would like it shiny again, copper can be cleaned in a mixture of lemon juice and salt, and it instantly cleanses. Certain minerals that are of a more porous nature, may not enjoy this bath, such as sodalite, calcite and lapiz lazuli to name a few (the result will be that they will lose their sheen). But minerals such as quartz, jasper, agate, are unaffected as such. Also, if copper is worn for prolonged periods on the skin, and is in contact with sweat or acids, it will start to oxidize a greenish color. This is a natural and healthy process and can be cleaned with soap and water or the lemon juice mixture if desired. *If any other metallic jewellery you have does this – it means that metal is mixing with your bodily fluids. Copper is a healthy metal to wear.... nickel and base metals are not.
What are the differences between Sterling Silver, Argentium Silver and Fine Silver?
Sterling Silver is 92.5% silver, and the rest is a copper mixture, this is why it tarnishes over time. Argentium Silver is 92.5% silver, and the rest is germanium, which results in a silver that tarnishes much slower. Fine Silver is the purest of the silvers, at 99.9%, it is softer than sterling, and hardly tarnishes. For more information on silver please visit the mineral information page.
What quality of gold do you use, do you use gold-filled wire?
Dragonseed handcrafted gold jewellery is in pure 14K. I do not use gold-filled wire, which is the main choice of gold wire that wireworkers use. Gold filled wire is 5% 14K gold and 95% brass/base metal, and the gold is shaped like a tube around the base metal. Gold plated is just a microscopic coating of 14K Gold over a base metal. Dragonseed Jewellery only uses 14K pure solid wire which is 58.33% gold throughout, commonly used throughout North America.
Why are there two spellings of jewellery/jewelry?
Jewellery is the Canadian spelling. Jewelry is the American spelling.
Why are the item images strangely/not displayed in my browser?
This site is designed for use with a W3C (World-Wide Web Consortium) Standards Compliant browser, such as Google Chrome or Mozilla Firefox. Internet Explorer is NOT a standards compliant browser and is known to produce image, layout, and display irregularities between various sites. While every attempt has been made to ensure that IE users can also see the site as it was intended there is no guarantee that this will remain the case in the future. It is highly recommended that a proper browser be used to view this website. Also, please ensure Javascript and Flash are installed, enabled, and unblocked, in order to make use of the advanced image functions.